-Provide program management and oversight of day-to-day activities in a manner that furthers the mission of the organization.

-Work with the Clinical Supervisor and the Clinical Director to develop creative quality programming that is gender and culturally sensitive, utilizes evidence-based models, and reflects best practices in the fields of addictions and mental health treatment; and help to operationalize the agency’s mission, values, and initiatives.

-Provide reports to Clinical Director regarding major initiatives, personnel issues, budget concerns, and recommendations for program improvement. Use data and outcome information to assess effectiveness of programs and to help guide discussions about program improvements.

-Develop, update, and maintain program specific procedures as needed to support agency policies and initiatives and to enhance program operations. Keep Restore Program Operations Manual up to date at all times. Recommend updates to Agency policies and procedures and all other manuals as needed. Ensure program staff have access to and understanding of all agency and program specific policies and procedures.

-Supervise and lead program staff in a way that reflects trauma-informed principles. Conduct performance evaluations on supervisees in a timely manner and provide consistent feedback with regard to meeting program objectives and position responsibilities. Use coaching and counseling effectively to help team members meet professional and agency goals.

-Ensure training needs of program staff are met and assist with development of Annual Training Plan that is consistent with regulatory requirements, agency mission and initiatives, and staff’s professional goals.

-Ensure that all program activities are being carried out as defined by the agency and help identify barriers and offer solutions for effective implementation of program activities. Maintain adequate staffing for program coverage.

-Facilitate team and other staff meetings in a manner that builds team cohesiveness and collaboration.

-Maintain the program at capacity and work with program staff, Intake Team and the Clinical Director to address issues related to utilization/census.

-Screen and interview employment candidates and make recommendations for hiring staff.

-Monitor maintenance of the facility and equipment and effectively problem solves to address issues in a timely manner to ensure the health and safety of clients and staff, as well as to comply with state, county, and local requirements. Work collaboratively with Maintenance Manager and COO.

-Provide on-site management and supervision. The Program Manager is expected to have flexibility in weekly schedule in order to spend some time with weekend, evening and overnight shifts to ensure program success and staff adherence to policy and procedures.

-Participate in 24-hour on-call rotation and act as back-up when other supervisors are on call.

-Assist CFO in development of program budget and implement the program within the required budget.

-Monitor data collection and submission so as to ensure the transfer of timely and accurate data that can be used for billing and outcomes measurement purposes as well as data driven decisions.

-Develop and maintain collaborative relationships with community organizations and service providers; and work to enhance the effectiveness of intra and interagency relations. Maintain good public relations with all referral sources and the larger health and human service community by serving as an ambassador of all POWER programs and marketing the program as needed through outreach activities.

-Develop, implement, and participate in quality assurance activities to ensure quality of service delivery that reflects best-practices and ensure that all record keeping requirements are met by all staff members in a timely manner.

-Participate in all staff development and training as required. Serve as an agency trainer and keep all assigned trainings up to date.

-Remain knowledgeable about and maintain personal and program compliance with internal and external policies, procedures, regulations, and standards; including, for example, all of POWER’s policies and procedures and Quality Assurance Plan, DDAP requirements, State Licensing regulations, County Monitoring requirements, and managed care/insurance regulations. (Includes all laws and regulations related to the confidentiality of clients.)